01
Who we are
Nova Support provides virtual recruitment compliance and workforce administration support from South Africa to UK organisations.
For privacy questions or requests, email info@novasupport.co.za or call +27 (71) 856-2799.
Privacy
How Nova Support handles personal information
This notice explains the information we use when people contact us, work with us or receive business communication from Nova Support.
Last reviewed28 July 2026
02
Information we use
We may use business contact details, website enquiry information, client and supplier records, worker administration details, communication preferences and records needed to deliver an agreed service.
We ask clients not to send special-category or criminal-offence information unless it is necessary for an agreed workflow and an appropriate secure process is in place.
03
Why we use it
We use information to respond to enquiries, provide and improve our services, manage client and worker administration, keep business records, protect our systems and send relevant business communications where permitted.
Depending on the activity, we rely on steps requested before a contract, performance of a contract, legal obligations, legitimate interests or consent. Marketing preferences are recorded separately from operational communication.
04
Business email and your choices
We review the source, recipient type and lawful basis before enabling marketing email. Uploading a contact list does not automatically send a message.
Every marketing email includes a way to unsubscribe. If you object or opt out, we keep a minimal suppression record so that a later import does not add you back.
05
Sharing and international access
We use service providers for hosting, database, security and email delivery. Authorised Nova Support staff may access information from South Africa while supporting UK clients.
We limit access to people and providers who need it and use contractual, organisational and technical safeguards appropriate to the service.
06
Retention and security
We keep information only for as long as it is needed for the purpose collected, legal or contractual requirements, and the resolution of disputes. Prospect records are reviewed periodically; suppression records are kept in a minimal form to respect opt-outs.
Controls include staff-only access, role-based permissions, audit history, encrypted connections and restricted server credentials. No online service can guarantee absolute security.
07
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or an objection to how personal information is used. You may withdraw consent at any time without affecting earlier lawful processing.
Contact info@novasupport.co.za to make a request. If UK data protection law applies and you remain concerned, you may also complain to the UK Information Commissioner's Office.